Privacy Policy

1. Introduction

Turncoat Distillery, operated by Liverpool Distillery Ltd, values your privacy. This policy explains how we collect, use, and protect your personal data when you use our trade portal or interact with our team.

2. Who We Are

3. Information We Collect

We may collect:

• • Contact details (name, email, phone, business name)
• • Business verification data (VAT number, AWRS number, premises licence)
• • Order and payment details
• • Communications and support messages
• • Website usage analytics (cookies, IP address)

4. How We Use Your Data

We use your data to:

• • Process trade registrations and verify eligibility
• • Fulfil and deliver orders
• • Send invoices, receipts, and account updates
• • Communicate about offers, promotions, and product news (optional opt-in)
• • Maintain tax and compliance records

5. Legal Basis

Processing is based on:

• • Contractual necessity (to supply goods and services)
• • Legitimate interest (to manage trade relationships)
• • Legal obligation (for tax and record-keeping)
• • Consent (for marketing communications)

6. Data Retention

We retain account data for as long as your trade account is active, and for up to 7 years thereafter for legal and tax compliance.

7. Sharing Your Data

We only share data with:

• • Payment processors (for secure transactions)
• • Courier and logistics partners (for delivery)
• • Professional advisors and regulators when legally required

8. Your Rights

Under the UK GDPR, you have the right to:

• • Access your data
• • Request correction or deletion
• • Object to processing
• • Withdraw consent for marketing
• • Complain to the ICO if you believe your data has been mishandled

9. Security

We use secure servers, HTTPS encryption, and limited access controls to protect your information.

10. Updates

We may update this policy periodically; changes will be posted on this page.